**Refund and Return Policy**

Thank you for shopping at Device-Pro.shop, operated by New Device Ltd. We appreciate the trust you have placed in us and want to ensure you have a satisfying experience with our products.

**1. Returns**

We understand that there may be instances where you need to return a product. If you wish to return a product, please follow these guidelines:

– **Within 30 days:** You have 30 calendar days from the date you received your item to initiate a return.

– **Item Condition:** The item must be unused and in the same condition that you received it. It must also be in the original packaging.

– **Proof of Purchase:** To complete your return, we require a receipt or proof of purchase.

**2. Refunds**

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

– **Approved Refunds:** If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.

– **Late or Missing Refunds:** If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at new.device.ltd01@gmail.com.

**3. Exchanges**

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at new.device.ltd01@gmail.com

– **Return Shipping Costs:** You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

– **Shipping Times:** Depending on where you live, the time it may take for your exchanged product to reach you may vary.

– **If You Are Shipping an Item Over $75:** Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

**5. Contact Information**

If you have any questions about our Refund and Return Policy, please contact us at:

New Device Ltd 

Website: Device-Pro.shop 

Email: new.device.ltd01@gmail.com 

Phone: +213557727717 

This document was last updated on 18/02/2023